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Privacy Policy

A legal disclaimer

KYOBIA LIMITED  we,respects your privacy and is committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019, and applicable international data protection standards.

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This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us

Privacy Policy 

We may collect the following types of personal data:

a) Infoion You Provid

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Business details (for wholesale accounts)

  • Payment details (processed securely through third-party providers)

b) Automatically Collected Information

  • IP address

  • Browser type and device information

  • Website usage data (cookies and analytics)

c) Wholesale & Business Information

For B2B clients, we may collect:

  • Company name

  • Business registration details

  • Tax information (where applicable)

  • Order volume and purchase history

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2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates and account information

  • Provide wholesale account support

  • Improve website performance and user experience

  • Respond to inquiries

  • Comply with legal and regulatory obligations

  • Prevent fraud and enhance security

We do not sell your personal data.

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3. Legal Basis for Processing

Under the Kenya Data Protection Act, we process personal data based on:

  • Your consent

  • Contractual necessity (order fulfillment)

  • Legal obligations

  • Legitimate business interests

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4. Sharing of Information

We may share your data with:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and IT service providers

  • Regulatory authorities (where required by law)

All third parties are required to protect your data and use it only for agreed purposes.

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5. International Data Transfers

As we operate internationally, your data may be transferred outside Kenya. Where this occurs, we ensure appropriate safeguards are in place in accordance with the Kenya Data Protection Act.

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6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders and contractual obligations

  • Maintain financial and tax records

  • Comply with legal requirements​

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7. Your Rights

Under Kenyan law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal limitations)

  • Withdraw consent

  • Object to processing in certain circumstances

To exercise these rights, contact us at:

Email: [Insert Email Address]
Company Address: [Insert Registered Address]

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8. Cookies & Tracking

Our website uses cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember cart and login information

You can adjust your browser settings to disable cookies if you prefer.

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9. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

However, no online transmission can be guaranteed to be 100% secure.

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10. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.

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11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

KYOBIA LIMITED



Email: kyelemikelvin@gmail.com
Phone:+254 720 716698

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